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Welcome to: BUBBLES and SQUEAK FREQUENTLY ASKED QUESTIONS Q Do you bring your own supplies? No not usually, we have found every home and office has a variety of cleaning supplies to suit their own personal needs. Also by using our clients own vacuum cleaner, mop and supplies it is more sanitary and clean for your home/office and absoluety no possible way to transfer dirt or even bugs from location to location! For a $35 extra charge we may be able to supply supplies for you first cleaning- please discuss when you contact us. Q Is your agency pet friendly? Absolutley! Leave a few treats for the team to give to your pet! We will want to know your pet/s name, indoor or outdoor preference ect... Q What if I have a rental property, want a one time big cleaning, a post renovation property or moving out of my home and I need it completely cleaned, what is the rate? Since these are one time cleanings, the rate would be $28 per hour per maid, supplies can be included if needed. Included in this fee is a 30 minute consultation and visit to the property to give a proper estimate. Invoices are available. TAX is not included. Call for further details. Q Can I refer a friend or business associate to your service? Yes, please do! and be sure to read our promotions page for the special discounts! Q What do I need to do before Bubbles and Squeak arrives? So a full and efficient cleaning will be done,we ask that you do a general tidy up, such as pick up toys, organize desks etc..but don't clean, that's why we are coming! Q Who will be coming and at what time? Professionally trained staff on their own or in teams of two, every effort is made to have the same person or team work in your home/office each visit. Between the hours of 8am-6pm, usually morning or afternoon schedules for homes. Evenings and weekends for offices only. Specific times cannot be guarenteed. Q How much notice should I give if I need to schedule or cancel a cleaning? Call as soon as you need to schedule a cleaning! We will do our best to accomodate you. Cancelling, 48 hours are needed or a $50 charge applies. If your regular cleaning day falls on a holiday, prior arrangements can be made to schedule a day that best suits you! Read Terms and Conditons, if using Bubbles and Squeak you agree to all Terms. Q How do I pay? Payments are made in cash or cheque, paypal, interac money transfer plus TAX on the day of the cleaning.You will be quoted with your regular rate. Leave in an envelope marked Bubbles and Squeak on your kitchen counter. If you are leaving a tip please place in a separate envelope for the team. Remember your introductory 4 hours cleaning is only $72.45(with GST) Paypal or interac payments can also be arranged. Q What if I am not home? Most people are not at home during a cleaning, arrangements are made before each cleaning. If you choose to give us your key, it is kept in a safe lock box until needed.

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